Refund policy

Returns & Refunds Policy

At LumoRealm™, customer satisfaction is important to us. If there is an issue with your order, please review the policy below for information on returns, refunds, and replacements.

Damaged or Defective Items

If your product arrives damaged, defective, or not working as intended, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos or videos showing the damage or defect

Once verified, we will offer either:

  • A free replacement, or

  • A full refund

Damaged or defective items do not need to be returned.

Orders Not Received

If your order has not arrived within 30 days of the shipping date, please contact us.

After confirming the tracking information, we will offer:

  • A replacement, or

  • A full refund

Please note that delivery delays caused by customs, postal services, or factors outside our control may occasionally occur.

Returns (Change of Mind)

We accept returns for unused items within 14 days of delivery.

Return conditions:

  • Items must be unused and in original packaging

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

Once the return is received and inspected, refunds will be processed within 5–15 business days.

Non-Returnable Items

We do not accept returns for:

  • Items that have been used

  • Items returned without prior approval

Incorrect Address Disclaimer

Please ensure your shipping address is entered correctly at checkout.
LumoRealm™ is not responsible for orders lost due to incorrect or incomplete address details provided by the customer.

Refund Method

All refunds are issued to the original payment method used at checkout.
Refund processing times may vary depending on your payment provider.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our store’s contact page or email us at lumorealm@gmail.com